A seasoned hand at the top
- Strategy and annual planning
- Board and investor reporting
- Leadership coaching and accountability
- Sale readiness and interim CEO cover
Fractional leadership · Brisbane and Australia wide
Your business has outgrown you doing everything.
Viaahna places experienced CEOs, COOs, CFOs and sales, IT and operations leaders into growing Australian businesses, part time or for a defined project. You get executive capability from day one, without the cost and risk of a full time hire.
25+ yrsexecutive experience
$35Mnational business led
4,200+clients served
5 statesoperations across Australia
3 countriescontact centres run in AU, PH and IN
Bring us in when you recognise these
Most owners call us when the business starts running them.
- Every decision still comes back to you, and you have not had a real break in years.
- Sales are growing but cash is always tight, and you are not sure why.
- The systems and processes that worked at $3M are breaking at $10M.
- Your best people are stretched thin, and good staff are leaving.
- Customers are complaining more, or quietly not coming back.
- You want to sell in the next two to three years, but the business is not ready for a buyer to look under the bonnet.
- You know you need a COO or CFO, but a $250,000 full time hire is not the right move yet.
- You have tried consultants before and ended up with a report instead of results.
Services
Senior leadership in the amount you need, for as long as you need it.
Every business needs strong leadership in the same core areas. Our leaders join your team, take ownership and report against agreed outcomes.
A business that runs without you in every decision
- Operating model, structure and KPIs
- Process improvement with Lean and Six Sigma
- Workforce, scheduling and field service
- Compliance, risk, WHS and quality
Cash, margin and numbers you can trust
- Cash flow forecasting and working capital
- Management reporting and dashboards
- Pricing and profitability analysis
- Funding, banking and due diligence
A pipeline that hits target every month
- Sales strategy, targets and territories
- CRM set up and pipeline discipline
- Government and corporate tenders
- Sales team coaching and incentives
Technology that fits the business
- Technology strategy and roadmap
- CRM, ERP and contact centre platforms
- Vendor and outsourcing management
- Cyber security and data privacy
Operations and transformation
- Contact centre design, onshore and offshore
- Outsourcing strategy and partner selection
- Turnarounds and cost reduction
- Exit planning and sale processes
Business Health Check · the best first step
See where your business is leaking before you commit to anything.
A two week, fixed fee review of how your business really runs. You get a clear picture of what is working, what is costing you, and what to fix first.
What we examine
- LeadershipDecision making, structure, and how much depends on the owner.
- OperationsProcesses, capacity, service delivery, customer experience and compliance.
- FinanceCash flow, margins by client or service, pricing and reporting quality.
- SalesPipeline, conversion, client concentration and tender readiness.
- SystemsCRM, accounting, job management and data, and where they hold you back.
- Sale readinessOptional. What a buyer would find in due diligence, and how it affects value.
What you get
- A scored report across all six areas.
- An estimate of the profit or cash at stake in each issue we find.
- A prioritised 90 day plan, in the order we would tackle it.
- A two hour debrief with you and your leadership team.
Fixed feeAgreed up front, and credited in full against any ongoing engagement started within 60 days.
How we work
Clear scope, agreed outcomes and monthly reporting.
You always know what you are paying for and what it is delivering.
| Engagement | Commitment | Best for | Pricing |
|---|---|---|---|
| Business Health Check | 2 weeks, fixed scope | A clear diagnosis before committing to more | Fixed fee, credited against ongoing work |
| Fractional retainer | 1 to 3 days a week, ongoing | Growing businesses that need a senior leader on the team | Fixed monthly fee |
| Interim executive | 3 to 5 days a week, 3 to 12 months | Covering a vacancy, leave or a major transition | Day rate |
| Project | Fixed scope and timeline | Contact centre set up, outsourcing, sale readiness | Fixed project fee |
| Advisory | A few hours a month | Owners who want a sounding board and board level advice | Monthly fee |
Discovery call
A free 30 minute conversation to test whether the problem is real and whether we are the right fit.
Health Check
Two weeks reviewing your numbers, people, processes and systems.
Proposal
Outcomes, timeline, team and fee in writing, focused on the highest value fixes.
Delivery
Your fractional leaders join your leadership rhythm and report progress monthly.
Handover
We build capability in your people and systems so the improvements last.
No long lock in: retainers end on 30 days notice
Confidentiality agreement before any detailed discussion
One accountable point of contact
Track record
Results, not adjectives.
- $35MLed a national compliance business with 4,200+ clients and 227,000+ service interactions a year across five states.
- $5.6MWon a South Australian Government tender over three years, with a five year renewal option.
- $445KSaved a year in procurement costs by renegotiating supply.
- 38,000Smoke alarms a month planned and supplied during a state wide upgrade program.
- 6 biddersRan a competitive sale process through to completion with a listed acquirer.
- 20+ yrsBuilding contact centres in Australia, the Philippines and India, including a Genesys omnichannel roll out.
Why Viaahna
One coordinated leadership team
Not five separate contractors. Your fractional CEO, COO, CFO, sales and IT leaders work as one team, so every part of the business pulls in the same direction.
Operators, not theorists
Our leaders have held the roles they take on, with real accountability for profit and loss.
Results you can measure
Every engagement starts with agreed outcomes and is reported against them monthly.
Flexible commitment
From half a day a week to a full time interim role, with a clear exit clause.
Honest advice
If you do not need us, we will tell you.
Founder and Principal
Sam Das
Fractional CEO and COO
Sam has more than 25 years of executive experience across financial services, telecommunications and essential safety services. Most recently he was Chief Executive Officer of Smoke Alarm Solutions, a national compliance and safety services business with $35M turnover, more than 4,200 clients and 227,000 service interactions a year across five states. As a hands on CEO with full COO responsibilities, he led operations, sales, finance, technology and a field workforce of more than 100, and in 2026 led the sale of the business to MYLO Group through a competitive six bidder process.
Sam has won major government contracts, including a $5.6M South Australian Government tender, and has spent more than 20 years building and running contact centres in Australia, the Philippines and India. His earlier career includes senior roles with GE Capital, Probe Group, Collection House Group, recoveriescorp and Teleus.
Doctor of Business AdministrationMBAMaster of Business (Professional Accounting)Master of CommerceSix Sigma Green Belt
Fractional CFO
[Name]
Qualified accountant with CFO experience in SMEs and mid market businesses. Leads cash flow, reporting, funding and sale readiness.
Profile to comeFractional Sales Leader
[Name]
Senior sales executive with a record of B2B and government pipelines, tender wins and high performing teams.
Profile to comeFractional IT Leader
[Name]
Technology executive across CRM, ERP, cloud and contact centre platforms, cyber security and vendors.
Profile to comeOperations Lead
[Name]
Process improvement, workforce management and outsourcing specialist supporting COO and project work.
Profile to comeWhat we believe
Fix the cause
Most problems in the numbers start months earlier in how the business is run.
Not forever
We measure success by how well the business runs after we step back.
Honesty first
If you do not need us, or need less of us, we will tell you.
Simple beats clever
Systems your team will use are worth more than perfect ones they will not.
We own the result
We act like it is our business and report against agreed outcomes every month.
Industries
We work where our leaders have run businesses themselves.
Compliance and essential safety
Smoke alarms, fire safety, inspections and maintenance.
Property and real estate services
Property managers, community housing and maintenance providers.
Financial services and collections
Lending, receivables, debt recovery and customer service.
Field services and trades
Mobile workforces, fleets and scheduling.
Contact centres
Customer service operations, onshore and offshore.
Government suppliers
Tendering, contract delivery and compliance.
FAQs
Questions owners ask us.
What is a fractional executive?
An experienced executive who works with your business part time, for example one or two days a week, and takes real ownership of the role. You get senior capability at a fraction of the cost of a full time hire.
How is this different from consulting?
Consultants advise and leave. Our leaders join your team, make decisions within an agreed scope and are accountable for results.
How much does it cost?
The Business Health Check is a fixed fee, credited in full if you continue with us. Ongoing fractional work is scoped to your needs and priced as a fixed monthly fee, with a clear exit clause.
Do you advise, or do you do the work?
Both. We diagnose, then we build: processes, reporting, sales pipelines and teams. We work inside your business, not from the sidelines.
What if you think we do not need you?
We will tell you on the discovery call. Some businesses need a good bookkeeper or a sales hire rather than a fractional executive, and we would rather point you in the right direction.
When will we see results?
The Health Check gives you clarity in two weeks. Most clients see measurable movement in cash, efficiency or sales within 60 to 90 days of starting an engagement.
How quickly can you start?
Usually within one to two weeks of agreeing the scope.
How long do engagements last?
Most run for 6 to 12 months. Some clients keep a fractional leader long term; others use us to bridge to a permanent hire.
Can you help us recruit a permanent executive?
Yes. We can define the role, assess candidates and support the handover.
Do you work outside Brisbane?
Yes. We work with businesses across Australia, in person and remotely.
Contact
Let’s talk about your business.
Book a free 30 minute discovery call, or send a message and we will reply within one business day.
- info@viaahna.com.au
- linkedin.com/in/samratdas
- Location
- Brisbane, Queensland. Working across Australia.